Express Anger but Don’t Demonstrate

Someone once said that ‘anger’ is not a four-letter word. This is particularly so when someone’s oversight of foul-up has caused you unnecessary inconvenience or suffering. The key is to EXPERSS your anger – DON’T DEMONSTRATE IT. When you can quietly explain to someone, without shouting or swearing that you are furious, you are apt to be taken very seriously. By using this approach, you appear to be calm, rational, and justifiably angry. You’ve become a person who deserves to have their problem solved immediately.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Today’s chuckle:

Never raise your hands to your kids. It leaves your groin unprotected.

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates