Customer Service Training TIps

Thanks for Not Buying

It’s never pleasant when you spend substantial time with a potential customer and they finally decide to buy elsewhere. It’s hard not to take it personally. It’s like you dressed-up, put on all your charms, and still the customer was more attracted to someone else. That’s why it’s so rare and so impactful if you take a different approach… Follow-up with a note or email stating, ‘Thanks for your consideration’. Mention you appreciate their time, and even if they won’t be using your services now that you’d appreciate them keeping you in mind for future. Include a link to a helpful article or another small gesture. In less than a minute you demonstrate thoroughness, helpfulness, and graciousness. Ironically, over the long term you might just benefit more by losing this bit of business. Plus, it helps put the spring back in your step when you exit with class.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

“Success is the ability to go from one failure to another with no loss of enthusiasm.” – Winston Churchill

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.