Customer Service Blog

7 Worst things to Say to Angry Customers

7 Worst things to say to angry customer by Jeff Mowatt, Customer Service Speaker, Customer Service TrainerYou’ve probably noticed that angry customers don’t always listen to reason. That’s why even when we mean well, a simple misplaced word can make an unhappy customer fly off the handle. Check out my video where I share 7 of the worst things to say to angry customers, along with what to say instead to regain trust.

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