Customer Service Blog

Are you Bothering Customers?

Here’s an interesting tidbit that may change the way you interact with customers.   I interviewed a respected manager about things she’s learned over years of running her business.   (When I speak for various groups I typically interview a few of the group leaders in advance to get their input).   She told me she wished she had realized sooner that following-up with potential customers a few days after they first contact you is not bothering them.   You’re doing them a favour.   Unfortunately, we often avoid following-up for fear of being considered a pest.   The truth is customers may have every intention of contacting you anyway, but they have a full inbox and are distracted.   Next time you’re wondering if you should contact the customer, go ahead and phone.   You’re not being bothersome; you’re being helpful.

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

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