Five reasons to avoid the FRIEND zone with customers
Conventional workplace wisdom espouses the virtue of employees being friendly with customers. While friendliness is a good thing, too often employees interpret it as encouragement to become their customer’s friend. That’s not such a good thing. The key question is what is the most appropriate and profitable employee/customer relationship? Having conducted customer service training seminars for hundreds of organizations over some 22 years, I’ve come to the conclusion that there are 5 things every employee should consider as they develop relationships with internal and external customers…
To read the article click: The Dreaded “F” Word at Work
Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.
Subscribe to our Blog
Get our latest updates in your Inbox