Avoiding Round One
How to Gain Cooperation—Without Conflict
Difficult people. Every workplace has them. Whether it’s a demanding customer, a passive-aggressive coworker, or a confrontational supervisor, managing human friction is part of the job—and the cost of mishandling it can be high: stress, resentment, lost time, and damaged relationships.
In this popular session from Jeff Mowatt’s Influence with Ease® series, participants learn how to confidently navigate tough interactions—without escalating them. Through relatable stories and practical tools, Jeff shows how to influence behavior, reduce resistance, and build trust, even in the most challenging moments.
What You’ll Learn:
Your team will walk away with communication strategies they can use immediately to:
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Diffuse tension with difficult customers and coworkers
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Earn respect from pushy or aggressive personalities
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Resolve conflict with friends, family, or clients—without burning bridges
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Negotiate win-win outcomes without giving in
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Persuade people who “don’t listen to reason” (without nagging)
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Express frustration in a professional, constructive way
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Increase emotional control—even under pressure
This session doesn’t just offer feel-good platitudes—it delivers real-world solutions people can apply across all areas of life.
Who it’s For
Anyone who interacts with other humans.
Whether you’re leading a team, managing customer service, or juggling life at home, these skills are essential for influencing without fighting.
Perfect for:
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General sessions
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Breakout workshops
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Internal team development
Engaging. Relatable. Actionable.
Why Jeff Mowatt?
Jeff Mowatt is a customer experience strategist, best-selling author, and award-winning speaker with over 30 years of experience helping professionals influence outcomes with less friction. He brings humor, insight, and practical tools to every event—making the learning stick.
His Influence with Ease® method is trusted by hundreds of organizations across North America to improve communication, reduce stress, and build stronger working relationships.
Your team won’t just learn—they’ll laugh, reflect, and shift the way they interact.
What Attendees Say
“I loved Jeff’s presentation! I could have sat all day and learned more. Jeff has given me the courage of my convictions. I believe it will impact me and the company I work for everyday.”
Glenis Krowenenko, Ask Advisor, Schwarzkopf Professional
“Jeff’s was a great session. I will use this approach to deal with co-workers, supervisors and the public.”
Rejoice Apedoe, Children’s Services Consultant, City of Edmonton
“After attending Jeff’s presentation, I’m able to handle work problems with others with more confidence and control; creating more harmony in the workplace.”
Blaine Noel, Aurum Group
“Excellent! Jeff’s session gives me more ideas on how to deal with family and employees. A whole new outlook.”
Bob Pratt, Security, Inland Concrete
“This session will enable us to influence operators more effectively and improve compliance. I also learned methods on how to communicate with complainants that should improve the public’s perception of us.”
John Younger, EHO, BC Northern Health Authority
“Jeff’s seminar will help me beyond my work. I truly feel that I will be a better person for people to interact with.”
Falon Papp, Administrative Product Consultant, Sharper Cards
“Excellent presentation. Jeff is a real professional. Our business is all about ‘trust’. Jeff’s session reminded us of the importance of gaining trust and how significant that is in a client relationship.”
Joanne Schiweck-Doherty, Claims Manager, AMA Insurance Co.
Help your Team Influence without Intimidation
Book Avoiding Round One and equip your team with the mindset and tools to reduce conflict, build cooperation, and create a more respectful, results-focused culture.