Be Friendly; not a Friend
You know how organizations often claim that their staff is friendly? It’s fine for employees to be friendly. However, as I point out in this video, the goal is not to become your customer’s friend...
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Past Posts
- What Customers and Coworkers Actually Think of You
- Four Words to Resolve Conflicts
- Customer Service video tip – Motivating employees to care more about customers
- Do this – and customers will LOVE you
- Dealing with Internet Trolls and Angry Customers
- When Faster Service isn’t Better
- When Customers Refuse Good Advise
- When Friendliness Backfires
- Is your busy-ness turning people off?
- How to Break Bad News to customers