Be Friendly; not a Friend
You know how organizations often claim that their staff is friendly? It’s fine for employees to be friendly. However, as I point out in this video, the goal is not to become your customer’s friend...
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Past Posts
- Selling for Grudge Purchases
- Easy Way to Sound more Helpful – even when you’re busy
- Sell More by Saying Less
- How to Collect From Late Paying Customers
- What are your emails trying to hide?
- Say this with your next unhappy customer
- How to Build Trust by Managing Customer Expectations
- How to Sell when your Prices are Higher
- How Humility Boosts your Online Influence
- Which are you: ‘lucky’, ‘fortunate’ or ‘grateful’?