Be Friendly; not a Friend
You know how organizations often claim that their staff is friendly? It’s fine for employees to be friendly. However, as I point out in this video, the goal is not to become your customer’s friend...
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Past Posts
- One word that builds customer trust and intimacy
- Two common words to avoid using with customers
- Why people who foul-up get more recognition than you
- Two tips for getting faster replies to your emails
- How to grow your business in 2 minutes after hours
- Change One Word and Sell 78% More
- Do they love you in spite of or because of a foul-up?
- Service Failure? Hope you did this first…
- How to Eliminate Customer Conflicts – with Zero Effort
- I’d like your opinion…