Be Friendly; not a Friend
You know how organizations often claim that their staff is friendly? It’s fine for employees to be friendly. However, as I point out in this video, the goal is not to become your customer’s friend...
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Past Posts
- Ever blame head office?
- Six selling mistakes and how to avoid them
- Three “teambuilding” activities that backfire
- 2 keys to Advancing your Career
- Cranky customers wearing you down?
- Too many interruptions? Consider this.
- Which of these will lose a sale faster?
- Frustrated Customers? Try this
- Using Stories that Sell for you
- Slow responses to your emais? Here’s a one minute fix.