Be Friendly; not a Friend
You know how organizations often claim that their staff is friendly? It’s fine for employees to be friendly. However, as I point out in this video, the goal is not to become your customer’s friend...
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Past Posts
- Is your busy-ness turning people off?
- How to Break Bad News to customers
- Don’t tell customer what you believe
- How to Motivate your Team beyond Money
- Foul-ups that Boost Business
- 7 Worst things to Say to Angry Customers
- 3 Biggest Buying Trends of 2023
- Quick way to Win an Argument
- Ask this before training your team
- Determining your customer’s budge – DON’T ask this