Customer Service Blog

Becoming a Trusted Advisor – Part 2

Becoming a Trusted Advisor – Part 2

In this SECOND video of this 3 part series, you’ll learn:
  • How slight adjustments to your communications position you as a Trusted Advisor (in under 30 seconds).
  • How to instill more confidence when responding to customer requests.
  • One of the Top 7 considerations people have when rating your service.

Bonus Resource: 25 Phrases to Prevent Misunderstandings and Resolve Conflicts. Watch the video, then click here to download this bonus.

 

Trusted Advisor – Part 2

 

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‘Thank you Jeff! On a normal shift at the Aquatic Center I would regularly have at least 3 people freak-out and start complaining. Since using your techniques over 4 weeks ago, I have not even had one patron become cross!!! These are simple life-changing skills. I don’t leave work angry because of rude customers’¦ Awesome!’
Marla Shumilak, Aquatic Centre Supervisor/Instructor, City of North Battleford

Today’s Question:

‘What’s the smartest thing you’ve ever said to an upset customer or co-worker?’

 

2 Comments… Read them below or add one:

 

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david April 11, 2014 at 9:03 am
Stuff happens. Lets find some solutions to fix this and build a system around it if possible so that things improve for the next time. Any ideas? thx

Reply


Jeff Mowatt April 11, 2014 at 9:36 pm
Hi Dave, I agree it makes sense to move the conversation from focusing on the problem to moving towards a solution.

REDUCE CUSTOMER CONFLICTS

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