Becoming a Trusted Advisor – Part 2
Becoming a Trusted Advisor – Part 2
In this SECOND video of this 3 part series, you’ll learn:
Bonus Resource: 25 Phrases to Prevent Misunderstandings and Resolve Conflicts. Watch the video, then click here to download this bonus. |
Trusted Advisor – Part 2
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‘Thank you Jeff! On a normal shift at the Aquatic Center I would regularly have at least 3 people freak-out and start complaining. Since using your techniques over 4 weeks ago, I have not even had one patron become cross!!! These are simple life-changing skills. I don’t leave work angry because of rude customers’¦ Awesome!’
Marla Shumilak, Aquatic Centre Supervisor/Instructor, City of North Battleford
Marla Shumilak, Aquatic Centre Supervisor/Instructor, City of North Battleford
Today’s Question:
‘What’s the smartest thing you’ve ever said to an upset customer or co-worker?’
2 Comments… Read them below or add one:
Post a comment
david April 11, 2014 at 9:03 am
Stuff happens. Lets find some solutions to fix this and build a system around it if possible so that things improve for the next time. Any ideas? thx
Reply
Jeff Mowatt April 11, 2014 at 9:36 pm
Hi Dave, I agree it makes sense to move the conversation from focusing on the problem to moving towards a solution.