Becoming a Trusted Advisor
In this FIRST video of this 3 part series, you’ll learn:
- The most common mistake that messes-up people’s lives at work (and how to avoid it).
- Why customers and co-workers may under-appreciate and under-value your services.
- Two of the biggest trends affecting today’s customers (and how this will impact your job).
- Why processing transactions and providing information to customers and co-workers is no longer valued.
Whether you work as a frontline employee or manager in either the private or public sectors, these strategies will change the way you view your job.
Trusted Advisor – Part 1
Want to see Parts 2 & 3?
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‘Jeff – thank you for the valuable information. There is an overabundance of ‘experts’ in cyber-land who think they have the answers through gimmicks or time-consuming on-line activities that in reality mostly benefit the ‘expert’. Your tips are a breath of fresh air. In just a few words you provide high quality, easily implemented strategies that foster trust with customers to product higher revenues.’
Beverly Kaltenbruner, Owner/Partner, Harold’s Auto Service
‘What are you already doing to earn the trust of your customers and coworkers?’