Customer Service Blog

When your co-worker is a pain

Chances are you work with at least one or two people who you’re not crazy about. That’s normal. After all, people bring different skills, cultures, and personalities to work. It would be surprising if everyone did want to be best friends with everyone else. That’s why in my Leading a Customer Focused Team seminars, I encourage leaders to NOT refer to their group as a family. In families we need to love one another. Instead, talk about your group as a team. Imagine on pro hockey teams how many oversized egos there are in the locker room. Some players have strong dislikes for certain teammates. On the ice however, everyone has a common goal and works together, whether they like each other or not. Your employees will actually be relieved when you say you expect them to work together as a team; not love each other as a family.

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