Strategies for Positive Customer Interactions

I’m often asked to speak at conferences on how to enhance customer service culture. Sure, it’s easy for employees to be enthusiastic about customer service at a theme park; where customers are there for fun.

It’s quite another when customers are doing business with you strictly as a means to an end, or when it’s a GRUDGE purchase. In that environment, stressed employees will vent; trading horror stories about proverbial customers from hell. That’s the last thing you want to have happen. Soon, it becomes OK to badmouth customers behind their backs. Eventually, that disdain gets noticed by customers and the downward spiral begins.

That’s why, in my Leading a Customer Focused Team presentations, I encourage leaders to stage CAST meetings © (Customer Service Team Meetings) where employees share stories about their favorite customers. Want to enhance customer service attitudes? Facilitate an exchange of compliments – rather than complaints – about customers.

Today’s chuckle:

If a pig loses its voice, is it disgruntled?

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service trainer, a business strategist, award-winning speaker, and best-selling author.