Customer Service Training TIps

A Lesson from Grandma

It’s easy to forget the personal touch in today’s high tech world of e-mail, form letters, and receipts featuring happy faces that say, “Thank you”. That’s why now, more than ever, you can have greater impact with colleagues and customers when you go the old fashioned route. Differentiate yourself by consistently sending brief hand written notes of thank you, congratulations, or it was a pleasure meeting you. Hand address the envelope and lick the stamp. Amidst all the bills, correspondence, and flossy junk mail, your note will foster the friendly feelings of getting a letter from Grandma…

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

We have enough youth, how about a fountain of smart?


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