Customer Service Training TIps

A Lesson from King Arthur

The legend may be centuries old, but King Arthur’s lesson in reaching consensus remains relevant. You’ll recall from the story that a council of knights would make decisions at a round table. The shape of the table meant everyone gathered was seen to have the same status. There was less of the ‘them vs us’ dynamics that can happen when people take sides across a table. Since everyone can see each other, communication is clearer. Ironically, the vast majority of tables in today’s corporate boardrooms and family dining rooms are rectangular. That design may be more efficient at saving space, but it’s less effective at building community.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Shin: a device from finding furniture in the dark.


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