Customer Service Training TIps

Are You For or Against This?

When introducing new projects to a team, consider this approach I learned from my dad about gaining buy-in. A Saskatchewan farm boy who quit school at grade 10, Dad eventually founded and led CEDA, on of Canada’s largest industrial service companies. He explained that when you run a meeting, don’t just debate – then assume there’s consensus. That means those who argued against a decision can later undermine the project, stating they never liked the idea at the outset. Instead, go around the table asking each person to vote for or against the proposal. That way, even those who argued against a concept at the beginning are now on record as supporting it. I found as I’ve chaired boards, this technique is wonderfully effective at ending debate – and dissension.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Never test the depth of the water with both feet.


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