Customer Service Training TIps

Are you Hiding Behind your Website?

When researching or shopping online, you’ve probably noticed that some companies regard their website customers who have questions, as being pests. Perhaps you’ve phoned a “customer-support” person, who attempts to send you back to their website. Of course the reason you’re phoning is because the information on their website wasn’t useful. Then there are the sites that don’t provide their email addresses. Instead, customers are forced to fill-in those irritating forms/fields just to ask a quick question. While the fill-in forms may prevent some spam, they waste the time of all legitimate customers. The irony is online customers are also the people who are the most cyber-savvy and able to trash the offending company via social media. I believe we’ve reached a turning point in customer service where companies who continue to hide behind their websites will be taking a costly hit to their online brand.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Help stamp out and abolish redundancy!

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.