Ask a Question as a Statement – Confidently Guide Customers to a Decision

Closing Sales with Confidence

One of the most awkward challenges in business is asking customers to make a decision. Often employees either avoid asking the question at all. Or they try a phony sounding “closing technique”.

For better results, simply ask the customer a question such as, “What do you think?” BUT here’s the trick, ask the question as a statement. In other words, there should be no question mark in your voice. Your voice tone gives the customer a feeling of confidence and agreement. It becomes a question with a forgone conclusion.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.