Customer Service Training TIps

Avoiding Wardrobe Malfunctions

The most important element in a supplier/customer relationship is trust. To help create that trust as quickly as possible, dress to suit customers’ expectations. Imagine the distrust created if a plumber arrived at the customer’s house dressed in an Armani suit. Similarly, a server sporting tattoos and body piercing would likely put-off patrons in an upscale restaurant. By dressing to suit customer expectations you make it easier for them to be less distracted by what you’re wearing, and more focused on the great service you’re providing. That’s a win for everyone.

 

Today’s chuckle:
I poured Spot remover on my dog. Now he’s gone.

 

Was this helpful?   You’ll find more of Jeff’s Trusted Advisor Customer Service tips or subscribe to receive a new Business Building Tip every two weeks and stay up to date on all our upcoming events.

Interested in what Jeff’s training resources are? Click Shop or should you be interested in having Jeff present a customized presentation for your organization contact Jeff at [email protected]

Jeff Mowatt is a customer service strategist, award-winning speaker, and best selling author. To inquire about engaging Jeff for your team visit www.JeffMowatt.com

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.