Boost your Credibility with this Simple Phrase
Increase Trust with Customers by using Clear and Honest Responses
Here’s an easy way to enhance your credibility when you’re interviewed, or when a customer asks you question. Contrast two responses when the customer asks, “When will this be delivered?”
- Sketchy reply: “This is a busy time of year for our manufacturer. But they’re still running on time. So it will be there by May 21st.”
- Pro reply: “It will be there by May 21st. This is a busy time of year for our manufacturer. But they’re still running on time.”
Notice the difference? When responding, first answer the question directly, then elaborate. Even when your answer is I don’t know, yet. Often when responding to questions, people begin by explaining all the background to their answer, and then eventually get around to answering the question. This gives the impression of skirting the issue; sometimes referred to as sounding like a politician. Answering questions directly and then elaborating gives the impression that you are respectful, transparent, and honest. Big difference for simply changing the order of a few words.
Today’s Chuckle
Give me ambiguity or give me something else.
Written By Jeff Mowatt (original content – not AI generated)
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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business strategist, award-winning speaker, and best-selling author.