Customer Service Training TIps

Conveying Professional Pride without Bragging

As you picture yourself shopping at a farmers’ market, compare which of these two offers tweaks more of your interest. One vendor, while offering you a sample from a tray of jams, says, “Please try this strawberry jam.” The second vendor holding a similar tray says, “Please try my strawberry jam.” All things being the same, the jam from the second tray will taste better – not because of the flavor, but because it was served with implied ownership and professional pride. Not bad results for changing one word.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Remember there’s no ‘I’ in team… (but there is a M and E).


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