Customer Service Training TIps

Complain to the Top

When you’re a customer receiving poor service, don’t settle for “talking to the manager.” You’re likely to get better results by going straight to the top. Write a letter directly to the president of the company thoroughly explaining the circumstances. Indicate on the letter that you are copying the local manager. Then to speed the process, fax the letter to both parties. This approach makes the local manager more accountable to quickly solve your problem and to prevent it from reoccurring.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

It’s been lovely, but I have to scream now.


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