Customer Service Training TIps

Complain to the Top

Customer Empowerment: Navigate Beyond Managers for Seamless Customer Service Experiences


When you’re a customer receiving poor service, don’t settle for “talking to the manager.” You’re likely to get better results by going straight to the top. Write a letter directly to the president of the company thoroughly explaining the circumstances. Indicate on the letter that you are copying the local manager. Then to speed the process, email the letter to both parties. This approach makes the local manager more accountable to quickly solve your problem and to prevent it from reoccurring.


Today’s chuckle:

It’s been lovely, but I have to scream now.


Was this helpful?   For additional information on this topic:  Influence and Persuasion Skills 

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Jeff Mowatt is a customer service speaker, customer service training professional, award-winning speaker, and best selling author. To inquire about engaging Jeff for your team visit


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