Customer Service Training TIps

Could you Give me Some Advice?

Imagine receiving this call from your financial planner. “I’m just following-up to make sure that, after sleeping on it, you’re still happy with the way we set up your new portfolio.” After you rave about how wonderful it is, they continue, “I wonder if you could give me some advice. I’d like to offer this to other people who want sound financial planning. Is there anyone you know of…” The key to this technique is, “Could you give me some advice?” It stimulates the human need to help and it’s flattering. It’s a minor phrase that creates major referrals.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Ginger Rogers did everything Fred Astaire did, only backwards and in high heels.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.