Customer Service Training TIps

Creating the Right Selling Mindset

Have you or your employees ever been in a selling slump? It usually happens when you contact potential customers who are not only unreceptive – they’re downright rude. They can leave you disheartened and worse – with the attitude that you’ll do anything to avoid making more calls. That’s when it’s useful to rethink your true role. Your job is not to sell products or services. Instead your title is Problem Solver. So instead of thinking, “What can I sell this prospect?”, instead consider, “How can I best solve this next person’s problem?”. Potential customers will appreciate your attitude adjustment.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

No sense being pessimistic. It wouldn’t work anyway.


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