Customer Service Training TIps

Do you ‘Accidentally’ Offend Customers?

I’m bewildered by the number of managers and employees who rate their service as being good when it’s actually borderline offensive. One of the most frequent gaffes involves ignoring customers. As customers, we’ve all been served by an employee who stops to answer the phone or talk to a coworker. When I ask seminar participants what that behaviour is called, I hear a collective response of, “rude!” Employees assume this behaviour is acceptable because few customers complain. That’s because most people don’t complain – they just quietly shift their needs to a different store.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Success always occurs in private and failure in full view.


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