Customer Service Training TIps

Do you Want the Good News…?

One of life’s more difficult tasks is giving people bad news. A common error is to start with the bad news – then trying to make it better by giving the good news afterwards. The problem is that as soon the receiver hears the bad news they become emotionally stressed. So they aren’t really listening anymore when you explain the good news. Instead, when giving both good and bad news, begin with good news (so they actually hear it) – then explain the bad.

 

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Find all of Jeff’s training resources under Shop or should you be interested in having Jeff present a customized presentation for your organization or your next event,  contact Jeff at [email protected]effmowatt.com

Jeff Mowatt is a customer service strategist, award-winning speaker, and best selling author. To inquire about engaging Jeff for your team visit www.JeffMowatt.com

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