Customer Service Training TIps

Enough with the, “Happy Holidays”

Enough already. This time of year, under the guise of ‘political correctness’ more and more people are wishing others ‘happy holidays.’ The thinking being that the recipient of the well wishes might not be Christian and therefore might somehow be offended or feel alienated by hearing, “Merry Christmas.” Consider these three factors when choosing your greeting:

    1. Christmas is a religious event. Were it not for the Christian Faith there simply wouldn’t be a Christmas. We have other days of the year devoted to celebrating the birth of our nation and to honor our mothers and fathers. Christmas however, was not created as merely a ‘holiday’ or day-off (that’s called Labour Day).


    1. How do you suppose a Jewish person would feel if rather than saying, “Happy Hanukkah”, a non Jewish person just said “Happy Holiday”? Do you suppose a Muslim fasting during the period of Ramadan would appreciate a non Muslim calling it a ‘holiday’?


  1. For those people who do practice Christianity, simply wishing them a “Happy Holiday” is to avoid calling the event by its proper name and to demonstrate our intentional or inadvertent disregard for one of their most sacred religious events of the year. To me this is the height of political incorrectness.


If our purpose is to send a non religious greeting to our clients then perhaps we’d be better off sending cards on Groundhog Day. In the meantime, here’s wishing you a Merry Christmas.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

An unbreakable toy is useful for breaking other toys.


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