Customer Service Training TIps

Ensuring That You’ve Been Listened-to

When you’re explaining a lot of details to another person there are times when you may need to verify their understanding. The problem is that asking someone to repeat what you’ve just said can sound condescending. Instead, position your request as, “Sometimes I forget to point out certain details when explaining this process, so would you mind telling me what I’ve covered so far to make sure I haven’t missed anything?” Obviously, this technique requires that we be secure enough to subordinate our ego to avoid bruising theirs.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

I took an IQ test and the results were negative.


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