Experience Skills

Skills for Crafting Customer Loyalty Experiences

Anyone who deals with customers must recognize the significant shift that has changed in their roles. With the explosion of automated services reshaping the landscape, diminishing the traditional role of frontline personnel in facilitating transactions, front line people are no longer necessary to facilitate the exchange of goods. Instead, the key role of front-line employees is to create “loyalty experiences” for the customer. To succeed in this evolving landscape, managers and business owners must promptly equip their employees with these essential “experience skills” to adapt and thrive in this ever changing economy and world.

Written By Customer Service & Sales Speaker, Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.