Experience Skills

Anyone who deals with customers needs to be fully aware that their job is about to undergo a huge transformation. With the explosion of automated services such as e-commerce, ATM’s and pay-at-the-pump machines, front line people are no longer necessary to facilitate the exchange of goods. Instead, the key role of front line employees will be to create “loyalty experiences” for the customer. To survive and thrive in the new economy, managers and business owners need to immediately begin equipping employees with these new “experience skills.”

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Jeff’s book with 101 top tips. You already know that whatever your message, customers and coworkers are persuaded – not by your title – but by how much they trust you.  Jeff shares 30-second tips that strengthen trust in virtually all of your communications.

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