Customer Service Training TIps

Experience Skills

Anyone who deals with customers needs to be fully aware that their job is about to undergo a huge transformation. With the explosion of automated services such as e-commerce, ATM’s and pay-at-the-pump machines, front line people are no longer necessary to facilitate the exchange of goods. Instead, the key role of front line employees will be to create “loyalty experiences” for the customer. To survive and thrive in the new economy, managers and business owners need to immediately begin equipping employees with these new “experience skills.”

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected]

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.