Customer Service Training TIps

Express Anger but Don’t Demonstrate

Someone once said that ‘anger’ is not a four-letter word. This is particularly so when someone’s oversight of foul-up has caused you unnecessary inconvenience or suffering. The key is to EXPERSS your anger – DON’T DEMONSTRATE IT. When you can quietly explain to someone, without shouting or swearing that you are furious, you are apt to be taken very seriously. By using this approach, you appear to be calm, rational, and justifiably angry. You’ve become a person who deserves to have their problem solved immediately.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Never raise your hands to your kids. It leaves your groin unprotected.


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