Customer Service Training TIps

Fair isn’t Equal

Navigating Workplace Dynamics – Striking the Right Balance

When training and consulting for various organizations, I find – unfortunately – that many employees adopt the attitude that everyone should be treated fairly and equally. If you share that opinion, consider this. Imagine the disastrous consequences if parents gave their six-year-old child the same liberties as their 16-year-old teenager. “Make sure you’re home from grade one by midnight.” Yikes! Parents understand the concept that we should treat all our children fairly – but certainly not equally. Perhaps we might do well to adopt the same perspective at work with employees and customers. Fairness is essential – but equality is overrated.


Today’s chuckle:

The rooster crows, but the hen delivers the goods.


Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service training professional, award-winning speaker, and best-selling author.


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