Focus on interests vs position

Do This to get More of What you Deserve

When it comes to negotiating; be it with a customer, your boss, or a teenager, consider the timeless lesson of two sisters vying for the last orange. They simply cut the orange in half, a seemingly fair outcome. The problem however, was they focused on their bargaining position—the desire for at least half of the orange. Had they instead focused on their underlying interests (why they each wanted the orange), they both would have gained more. One sister wanted the peel for marmalade. The other want to extract the juice. By prioritizing interests over positions, they both could have received twice as much. The lesson: when resolving conflicts go beyond just taking a stand. Instead, get creative and consider each other’s interests. Now THAT’S a true win/win.

Today’s chuckle:

Two wrongs are just the beginning.

Written By Customer Service & Sales Speaker, Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.