Customer Service Training TIps

Getting Face-to-Face

One of the toughest selling challenges is converting a telephone “cold-call” with a potential customer into a face-to-face meeting. The next time you reach that delicate point in the conversation, consider using two key words as you suggest the next step. “Maybe we should sit down and …” The key words: “sit down.” They imply that you’ll be meeting in person and having a serious conversation – not a quick telephone chat. Plus you avoid using the words “meeting” or “scheduling” since many people associate those terms with lengthy time wasters. Good results for two little words.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Worry is a misuse of the imagination.


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