Give the Positive Side of Info “Walk Please”
When giving information or instructions to customers or coworkers, take a lesson from Lifeguards – focus on the positive. If, while at a swimming pool, a youngster starts running on the deck, the savvy Lifeguard won’t say, “Stop running!” Instead, she’ll say, “Walk please!” When dealing with customers rather than saying, “We won’t be able to deliver until the weekend,” instead say, “we can have it for you as early as this weekend.” Same information but it’s likely to be better received when offered as a positive.
Was this helpful? You’ll find more Tips on How to Break Bad News or subscribe to receive a new Business Building Tip every two weeks and stay up to date on all our upcoming events.
Find all of Jeff’s training resources under Shop or should you be interested in having Jeff present a customized presentation for your organization or your next event, contact Jeff at [email protected]
Jeff Mowatt is a customer service strategist, award-winning speaker, and best-selling author. To inquire about engaging Jeff for your team visit www.JeffMowatt.com