Customer Service Training TIps

Good News Fridays

No doubt you’ve noticed how ‘helpful’ the media has been in focusing and speculating on the recession. For many of my clients, whose businesses have been doing just fine, the constant barrage of bad news has been more distracting and demoralizing to team members than the realities of daily business. That’s why one of my clients is countering with a brilliant idea, “Good News Fridays.” The way it works: if bad news comes up on a Friday, unless it’s an absolute emergency or tragedy, employees save it till Monday. Meanwhile, everyone focuses on sharing good news on Fridays. The results: everyone gets the weekend off mentally – so they can get recharged; they look forward to returning to work; and usually by Monday they have more perspective and view most bad news for what it really is – small stuff.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

I want to die in my sleep like my grandfather… Not screaming and yelling like the passengers in his car.


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