Customer Service Training TIps

Good News Fridays

Strategy for Positive Workplace Culture

No doubt you noticed how ‘helpful’ the media was in focusing and speculating when there is a recession. For many of my clients, whose businesses had been doing just fine, the constant barrage of bad news had been more distracting and demoralizing to their team members than the realities of daily business. That’s why one of my clients had countered with a brilliant idea that they called, “Good News Fridays.”  This is how it worked: if bad news comes up on a Friday, unless it’s an absolute emergency or tragedy, employees save it till Monday. Meanwhile, everyone focuses on sharing only good news on Fridays. The results: everyone gets the weekend off mentally – so they can get recharged; they look forward to returning to work; and usually by Monday they have a better perspective and view the bad news for what it really is – small stuff.


Today’s chuckle:

I want to die in my sleep like my grandfather… Not screaming and yelling like the passengers in his car.


Written By Jeff Mowatt (original content – not AI generated)


Was this helpful?   For additional information on this topic:  Customer Service Trends/Strategic Planning   Or Tips on How to Break Bad News Gently

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Jeff Mowatt is a customer service speaker, customer service trainer, award-winning speaker, and best-selling author.


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