Customer Service Training TIps

Good Time to Talk?

Here’s a simple courtesy that provides big payoffs when contacting others by telephone. After you introduce yourself and give the purpose of your call, ask, “Is this a good time for us to talk?” Asking that question demonstrates not only that you’re considerate, but also implies that you need the other person’s undivided time and attention. It’s simple, sensitive, and effective.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Never miss a good chance to shut up.

 

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