Customer Service Training TIps

Happiness and the Roto-Rooter Guy

Ever notice how a clogged drain clarifies your priorities? Our kitchen drain was plugged so normal operations were at a standstill. I’d tried Liquid Plummer and a 25 foot ‘snake’ without success. Time to bring in the big guns from Roto-Rooter. ‘Gord’, the technician, arrives at 9pm (only 45 minutes after my call), and manages to extract a root that had wedged itself into our drainage line. There’s an outpouring of sludge and celebration. Gord asks, “Are you happy with this?” “Absolutely,” I reply. As I’m paying he again asks, “So, you’re happy?” I find myself saying, “I’m thrilled!” This is as I’m paying significant dollars for something I’d rather not spend any money on. Interesting – asking a customer if they’re happy not only gets you feedback; it also helps lock-in a positive perception in the customer’s mind. Beats them dwelling on the bill.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

The one who says it cannot be done should never interrupt the one who is doing it.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to info@jeffmowatt.com.

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

Please enter a valid email address.
Something went wrong. Please check your entries and try again.