Customer Service Training TIps

‘Hi, Have you been here before’

How do you normally respond when a salesperson says, “Can I help you?” If you reply, “No thanks, just looking,” then you’ve demonstrated that the most common opening line in retail is actually counterproductive. When greeting customers, try a phrase that according to author, Michael Gerber, increases sales by an average of 16%. The greeting is, “Hi, have you been here before?” Depending on the customer’s response you can either welcome them and provide a quick tour, or thank them for returning. Slightly different opening – 16% better results.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


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