Customer Service Training TIps

How to Get Faster Replies to Your Emails

Here’s a handy time saver for you and for the recipients of your emails. In the subject line of your message, instead of putting a general topic, clearly state your question or what you’d like the recipient to do next. Examples:

  • Instead of “Anderson project”, use “Please send me the Anderson drawings. Thanks.”
  • Instead of “Status of our recent proposal” use “Do you have a decision on this? Thanks.”


In many cases you don’t need to add anything (other than your automatic signature or forwarding a previous email) to the body of your message. Another subject line tip – after you complete a task that was requested by email, simply reply in the subject line with one word’¦ Done. It takes about 5 seconds, let’s the other person know that their request was completed, and positions you as someone who follows up. Not bad for one word.


 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

To think too long about doing a thing, often becomes its undoing.


Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.