Customer Service Training TIps

How to Get Faster Replies to Your Emails

Here’s a handy time saver for you and for the recipients of your emails. In the subject line of your message, instead of putting a general topic, clearly state your question or what you’d like the recipient to do next. Examples:

  • Instead of “Anderson project”, use “Please send me the Anderson drawings. Thanks.”
  • Instead of “Status of our recent proposa” use “Do you have a decision on this? Thanks.”

 

In many cases you don’t need to add anything (other than your automatic signature or forwarding a previous email) to the body of your message. Another subject line tip – after you complete a task that was requested by email, simply reply in the subject line with one word’¦ Done. It takes about 5 seconds, let’s the other person know that their request was completed, and positions you as someone who follows up. Not bad for one word.

 

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

To think too long about doing a thing, often becomes its undoing.

 

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