How to Lose a Customer in Under Five Seconds

Could this be the way your phones are answered?

We’re staying in Banff ordering a pizza to be delivered. I’m unfamiliar with Banff pizza places so look in the phone book and call the first listing. After four rings, an angry, rushed voice answers by barking, “Aardvark Pizza!” I imagine the terrible things a hostile employee can do to my pizza and tell him I’ve misdialed. So I phone the next listing and after two rings a cheerful voice answers, “Thank you for calling Athena Pizza, this is Carol.” Sold!

I wonder… can organizations afford not to invest in telephone skills training?

Today’s chuckle:

Visit our restaurant! The food’s great and you’ll like the ambulance, too.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.