How to Lose a Customer in Under Five Seconds

Could this be the way your phones are answered? We’re staying in Banff ordering a pizza to be delivered. I’m unfamiliar with Banff pizza places so look in the phone book and call the first listing. After four rings an angry, rushed voice answers by barking, “Aardvark Pizza!” I imagine the terrible things a hostile employee can do to my pizza and tell him I’ve misdialed. I phone the next listing and after two rings a cheerful voice answers, “Thank you for calling Athena Pizza, his is Carol.” Sold. I wonder… can organizations afford not to invest in telephone skills training?

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Today’s chuckle:

Visit our restaurant! The food’s great and you’ll like the ambulance, too.

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