Customer Service Training TIps

How to Not Sell Yourself Short

Whether you are resolving a problem with a customer, negotiating a better price with a supplier, or deciding how to split a tab at a restaurant, your goal is not to get the best short-term deal for yourself. Imagine dissecting a bill at a restaurant with friends to ensure you don’t pay a nickel more than what you consumed. Sure, you’d save some money; but you’d gain a reputation as being cheap. That reputation costs you more than it saves. Instead, simply ask, “What do you think would be fair?” When asked this, most people – including customers – become amazingly reasonable. Chances are they’ll respond with much less than what you might have offered at the outset. At that point, don’t just agree to their offer, add-in something extra. It’s more than what they expect, less than what you might have originally offered, and you are perceived as being generous.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.