How to Stand-out Without Shouting – Get Customers to Notice You

How to Get Customers to Notice You

In my seminars I often talk about today’s customers being so busy and distracted (frequently by their mobile phones) that they don’t notice when service is merely good. So, you can provide consistent service all day long and customers, clients and co-workers will not only not reward you; they don’t even notice you. Worse, the only time some customers do notice is when there’s a problem. Which is why is seems like some days all you hear from are unhappy people. That’s why it’s important to help others take notice when you provide great service.

Here’s one of several unobtrusive ways to do that.  When you are contacting a customer, client or coworker to report on their project or shipment, start the conversation by letting them know you’re giving them a “courtesy update”. Those two words make you stand-out because you’re positioning your update as a courtesy.

Today’s chuckle:
If God wanted me to touch my toes, he would have put them on my knees.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.