Customer Service Training TIps

I am Not an Action!

Ever noticed how a little adjustment in your words can create a big difference in customer perception? For example, notice the difference when instead of using the word ‘help’, you use the word ‘helpful’. So, rather than saying… I hope that helps, instead say… “I hope that’s helpful. Rather than asking, “Would it help if I…” Instead ask, “Would it be helpful if I…” The word help is a verb that describes a particular ACTION. Helpful on the other hand, is an adjective that describes the PERSON. The next time the customer needs a service, they may not need the same ACTION as last time. However, they do want to return to the PERSON who they consider to be helpful. Was this helpful?

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

If you are what you eat, I’m fast, cheap, and easy.


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