I see your point

A service provider passed on to me a simple phrase that she uses to diffuse angry customers. After the customer expresses their concerns (vents), she confirms the details with the customer, empathizes with their frustration, and then wraps it all together with the phrase, “I see your point.” Whether or not we agree with the other person, the phrase, “I see your point,” communicates that we’ve listened and that we understand their perspective. That’s a big step towards preserving that valuable customer relationship. Bonus: it’s also a great approach to use with family and friends.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Today’s chuckle:

What happens if you get half scared to death twice?

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