Customer Service Training TIps

I Wonder if You Might Help Me

When you were growing up, did you ever fantasize about being a hero – rescuing someone then riding off into the sunset amidst the tearful farewells of a grateful town? That’s why the following phrase works so well when you want to gain someone’s cooperation. Begin with, “I wonder if you might help me?” That opening puts the other person in the position to “save the day”. Most people jump at the chance to become someone’s hero (especially when there’s no risk for them). It’s a subtle phrase that warms the hearts of even the coldest customers and coworkers.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Friends help you more. Real friends help you move bodies.


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