Customer Service Training TIps

I’ll be Happy To..

What would you say if a customer asked for an item and you didn’t know if it was available? The common response of an untrained employees is, “I don’t know, I’ll have to check.” The professional, however responds with, “I don’t know, but I’ll be happy to check.” If you were the customer, which employee would you say provides better service? The lesson: simply changing your language from “have to” to “happy to” is another way of enhancing your perceived value – without working harder.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Beer: It’s not just for breakfast anymore.


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