I’ll be Happy To.. – Boost Customer Satisfaction with Simple Language Tweaks

Boost Customer Satisfaction with Simple Language Tweaks

What would you say if a customer asked for an item and you didn’t know if it was available? The common response of an untrained employees is, “I don’t know, I’ll have to check.” The professional, however responds with, “I don’t know, but I’ll be happy to check.” If you were the customer, which employee would you say provides better service? The lesson: simply changing your language from “have to” to “happy to” is another way of enhancing your perceived value – without working harder.

Written By Customer Service Speaker & Sales Trainer, Jeff Mowatt (original content – not AI generated)

Was this helpful?   For additional information on this topic: Influence and Persuasion Skills

You’ll find more of Jeff’s Trusted Advisor Customer Service & Sales tips or subscribe to receive a new Business Building Tip every two weeks.

Watch many of my tips on my YouTube Channel. Like, comment, and subscribe for more insightful content. See you in the next video!

Curious about Jeff’s training resources?  Click on Shop for details.  If you’re interested in a customized presentation for your organization, contact Jeff at [email protected]

Jeff Mowatt is a Canadian professional customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.