Customer Service Training TIps

Interrupt Caller – Call Their Name

Quick – who gets priority when you’re talking on the phone and a visitor walks in? Ans. – the visitor who took the time to arrive in-person) should receive immediate acknowledgment. That means interrupting the caller. The quickest way to get the caller’s attention is to say their name, “Pat, excuse me. Someone just walked in. May I put you on hold for a moment?” Then greet the visitor explaining that you’re wrapping-up the call. Conclude the call and take care of the visitor.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

What do you do if you see an endangered animal eating an endangered plant?

 

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