Customer Service Training TIps

Interrupt Caller – Call Their Name

Quick – who gets priority when you’re talking on the phone and a visitor walks in? Ans. – the visitor who took the time to arrive in-person should receive immediate acknowledgment. That means interrupting the caller. The quickest way to get the caller’s attention is to say their name, “Pat, excuse me. Someone just walked in. May I put you on hold for a moment?” Then greet the visitor explaining that you’re wrapping-up the call. Conclude the call and take care of the visitor.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

What do you do if you see an endangered animal eating an endangered plant?


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