Interrupt Caller – Call Their Name

How to Handle Phone Interruptions and Prioritize Visitors

When you’re on the phone and a customer or co-worker arrives, who gets priority?

Ans. – the visitor who took the time to arrive in-person should receive immediate acknowledgment. That means interrupting the caller. The quickest way to get the caller’s attention is to say their name, “Pat, excuse me. Someone just walked in. May I put you on hold for a moment?” Then greet the visitor explaining that you’re wrapping-up the call. Conclude the call and take care of the visitor.

Today’s chuckle:

What do you do if you see an endangered animal eating an endangered plant?

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.