Customer Service Training TIps

Itemize Your Points and Questions

Here’s a subtle, easy communication tip that enhances your credibility in three ways. Start the conversation by telling the person the number of points you’ll make or the number of questions you’ll ask. Example: “This option gives you three advantages…” Or, “there are two things I need to ask you…” Giving a specific number has three benefits: 1. Conveying that your thoughts are organized. 2. Creating anticipation in the listener. 3. Encouraging the listener to not interrupt until you’ve made your points. Powerful results for a simple phrase.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

There are 3 kinds of people: those who can count & those who can’t.


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