It’s In The Bag – Simplifying Transactions for Busy Customers

Simplifying Transactions for Busy Customers

Picture yourself as a customer at a convenience store counter. The clerk bags most of the items you’ve selected and you are carrying fountain drink. So, your hands are full (especially if you’re also carrying a purse, jacket, or baby). The clerk hands you your loose change, bills and receipt in one single clump. Now you’re juggling to extract the useless receipt to put the cash in your billfold. This unnecessarily frustrates customers. The lesson for retailers – if the customer isn’t likely to use the receipt for tax purposes simply put it in the bag. Or ask their preference.

Today’s chuckle:

I have enough money to last me the rest of my life unless I buy something.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.