Customer Service Training TIps

It’s In The Bag

Picture yourself as a customer at a convenience store counter. The clerk bags most of the items you’ve selected and you are carrying fountain drink. So, your hands are full (especially if you’re also carrying a purse, jacket, or baby). The clerk hands you your loose change, bills and receipt in one single clump. Now you’re juggling to extract the useless receipt to put the cash in your billfold. This unnecessarily frustrates customers. The lesson for retailers – if the customer isn’t likely to use the receipt for tax purposes simply put it in the bag. Or ask their preference.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

I have enough money to last me the rest of my life unless I buy something.


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