Skip to content

Customer Service Training TIps

It’s NOT about what the customer ASKS for

From Transactional to Trusted Advisor: Elevating Relationships

Understand needs to become your trusted advisor by Jeff Mowatt Customer Service & Sales Speaker, Customer Service & Sales TrainerWhen you think about it, the only way a customer or coworker is going to think of you as a Trusted Advisor, is if they believe that you understand not only their immediate need, but that you also get what they’re ultimately looking to achieve. People who just focus on the request become transaction oriented. That’s a problem because there’s low perceived value in processing transactions.

On the other hand, when you talk with people about what they are ultimately hoping to achieve, you demonstrate that you’re thinking not just tactically; but strategically. Clarifying strategic intent proves that you are thinking at a higher level than sometimes of your customers themselves. That goes a long way towards you being valued as a Trusted Advisor.

For examples of how you can apply this, check out my on-line course, the Trusted Advisor Transformation.

 

Was this helpful?   For additional information on this topic:  Influence and Persuasion Skills 

You’ll find more of Jeff’s Trusted Advisor Customer Service tips or subscribe to receive a new Business Building Tip every two weeks.

Curious about Jeff’s training resources?  Click on Shop for details.  If you’re interested in a customized presentation for your organization, contact Jeff at [email protected]

Jeff Mowatt is a customer service speaker, customer service training professional, award-winning speaker, and best-selling author.

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.