It’s OK to Fake it Now and Then

Not really in the mood to give great customer service? Go ahead and force a smile, straighten your posture, and hold it for two minutes. Recent research shows you’ll then feel much better towards customers and coworkers. In a study published last week in the journal Psychological Science, researchers Cuddy, Carney and Yapp from Columbia University found that when subjects changed their posture, their body either released more feel-good hormones or more stress hormones, depending on the posture. In other words, as I’ve said in my seminars when we talk about projecting a professional image, “If you act the way you want to feel, you’ll feel the way you’re acting.” Everyone has bad days. The good news is we don’t need to project it to the world. You really can fake it till you make it.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Today’s chuckle:

If you can smile when things go wrong, you have someone in mind to blame.

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected]

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates